Annual Report and Accounts 2013

Our Four Quadrant Approach

Our corporate responsibility strategy is based on the four quadrants of community, environment, people & safety and marketplace which are applied to suit the local needs of each community. Our progress in 2013 and our future focus areas for each of the quadrants are outlined in the table below.

DP World Karachi (Pakistan)
DP World Yarimca (Turkey)
Doraleh Container Terminal (Djibouti)
DP World Sokhna (Egypt)

Community

Build sustainable communities through strategic community investment.

2013 ACHIEVEMENTS

  • Implemented a community investment framework.
  • Implemented a grant agreement template to promote good governance when partnering with not-for-profit organisations.
  • Implemented the corporate responsibility scorecard for measuring our progress against strategy across our Group.
  • Developed and implemented a volunteering programme for Head Office employees.
  • Improved communication and increased regional understanding of our strategic community investment approach.

KEY PERFORMANCE INDICATORS

  • 230+ community projects and partnerships across our global network.
  • 13 corporate responsibility champions appointed globally.
  • 231 hours were volunteered for community projects by our Head Office team.

FUTURE FOCUS AREAS

We aim to:

  • Further invest in the communities in which we operate based on identified key areas of education, health, marine environment and community development.
  • Identify and develop appropriate tools to measure social return on investment.
  • Build our volunteering programme across our global network.
  • Build capability across our Group to further improve the management of strategic community investment.

Environment

Reduce our impact on the environment through innovation, new technologies and behavioural change.

2013 ACHIEVEMENTS

  • Completed a global energy footprint assessment for our business.
  • Received an external review of our carbon management, achieving distinguished scores for emission management, strategy and governance categories.
  • Invested in establishing a specialist energy management team of engineers, environmental specialists and operations analysts, to drive reductions in energy consumption across our Group.

KEY PERFORMANCE INDICATORS

  • 15% reduction of KgCO2e/ModTEU (per Modified TEU) since 2009.
  • 17% reduction in Mega Joules of Energy used per Total Terminal Move since 2009.

FUTURE FOCUS AREAS

We aim to:

  • Complete detailed energy consumption assessments across our Group.
  • Enhance our capability to manage and reduce our freshwater consumption by developing a comprehensive usage footprint.
  • Introduce and pilot renewable and alternative energy options into our core business functions.
  • Develop and expand our capability to recycle and manage waste with the wider stakeholder group for the whole supply chain.

People and Safety

Build an inclusive, supportive and safe work environment that develops the progression of our people and creates a culture of diversity, safety and well-being.

2013 ACHIEVEMENTS

  • Won Best Implementation of Digital Learning Award MEA and launched a number of
    e-learning initiatives and workshops to support the continued learning and development of our people.
  • 556 people from our team received operations specific training delivered by our DP World Institute.
  • Introduced Human Capital global safety standards and introduced new global engagement programmes for implementation at our terminals to manage risks to our people, our assets and the environment.
  • Conducted the 2013 My World global employee engagement survey and held subsequent seminars to discuss the results.

KEY PERFORMANCE INDICATORS

  • 37% reduction in our lost time injury frequency rate since 2009.
  • 52% of our people have been with the Company for over five years

FUTURE FOCUS AREAS

We aim to:

  • Roll out health, safety and environment programmes to improve understanding and strengthen the safety culture at our business units.
  • Complete safety and environment assessments.
  • Deliver accident investigation training to all terminals to enhance quality investigations and improve risk management.
  • Launch our “Women are a Valuable Asset” initiative in support of our commitment to increasing diversity amongst our team.
  • Introduce a new talent management system to streamline the management of our global talent pool.
  • Introduce a new state of the art performance management, succession and career planning system.

Marketplace

Be recognised as a sector leader in corporate responsibility and governance, thought leadership and innovation.

2013 ACHIEVEMENTS

  • Co-convened the third Counter-Piracy Conference themed ‘Countering Maritime Piracy: Continued Efforts for Regional Capacity Building’.
  • Updated our website with a dedicated corporate responsibility section to improve external communication.
  • Increased communication regarding our corporate responsibility initiatives with 17 related press releases being issued during the year.

KEY PERFORMANCE INDICATORS

  • >750 government and industry leaders attended the Counter-Piracy Conference in 2013.

FUTURE FOCUS AREAS

We aim to:

  • Work in partnership with our Internal Audit team to identify controls and measures to enhance transparency and governance of corporate responsibility initiatives.
  • Continue to enhance our internal and external communication.
  • Identify appropriate forums for DP World to be an active participant in corporate responsibility debate and policy development.