Our Opportunities

Our people are the key to our success. Their safety, security and wellbeing is our top priority. Our goal is zero harm, with safety as a business-wide objective at the heart of our operations.

Our Committment to Safety

We have a Global Safety and Environment Department, supported by regional safety teams. Global policies and guidelines are implemented to achieve the safest and most efficient methods of operation. Our policies and guidelines meet or exceed national health and safety legislation in the markets in which we operate. We comply with all aspects of the internationally recognised certification system OHSAS 18001.

We have zero tolerance of conditions and behaviours that contribute to workplace incidents. To help us improve our processes and move towards our goal of zero harm, we regularly audit compliance with our policies and guidelines.

We have a set of global engagement programmes to ensure our terminals manage high-risk activities across our organisation. These stringent programmes protect all personnel onsite, as well as our assets and the environment. The programmes identify, assess and control seven key areas: working at heights, vessel safety, terminal equipment, isolation, yard and quay operations, and terminal access gates.

Accident and incident data is collected, analysed, reported and monitored on a monthly basis and used to measure the safety performance across the Group. All incidents are thoroughly investigated and we have established a working group to highlight trends associated with any recurring incidents, reduce risk factors and identify and implement control measures aimed at eliminating future incidents. We report on all safety and environmental impacts over which we have operational control or if one of our subsidiaries has the authority to introduce and implement our operating policies at the terminal.

Objectives Progress
Roll out health, safety and environment programmes to improve understanding and strengthen the safety culture at our terminals. We introduced nine new engagement programmes in 2014, aimed at managing safety risks. To support the achievement of this objective we also developed a best practice toolkit, to help terminals further control their risks.
Complete safety and environment assessments. We continued our rolling programme of assessments through which we review each terminal once every three years. During 2014, we assessed 11 sites.
Deliver accident investigation training to all terminals to enhance quality investigations and improve risk management. We introduced training for our safety and environment managers at every terminal, to improve our ability to learn from incidents. It covers how accidents happen, preliminary investigation, interviewing skills, analysing information and controls for prevention.

We also introduced a number of investigation programmes through the DP World Institute, to allow our people to earn qualifications and become trainers themselves.

During 2014, we updated the vessel safety inspection checklist, in line with the International Labour Organization requirements. The checklist aims to ensure our employees are safe while carrying out vessel operations and identifies minimum requirements to operate safely while aboard the vessels. Some terminals have additional requirements due to local legislation or port regulations. The checklist is completed in the presence of a vessel representative and before any work is carried out on the vessel. We have supported the roll out of the checklist with guidelines and a training video, to build employee competence and demonstrate our best practice standards.

DP World Jebel Ali Port (UAE)
DP World Paramaribo (Suriname)

Our Performance

Despite increased volumes during 2014, we again reduced Lost Time Injuries, which fell by 12%. This contributed to a reduction in the Lost Time Injury Frequency Rate from 6.4 in 2013 to 5.2 in 2014. The number of Reportable Injuries also fell, continuing the trend established over several years.

Reportable Injuries were 8% lower, leading to a Reportable Injury Frequency Rate of 9.3 compared with 10.8 in 2013.

18% reduction in our Lost Time Injury Frequency Rate compared with 2013
14% reduction in our Reportable Injury Frequency Rate compared with 2013
9 new health, safety and environment programmes rolled out across our portfolio during 2014
11 sites completed safety and environment assessments during 2014

Key Performance Indicators

A Lost Time Injury is an injury directly related to a workplace incident resulting in injury or illness where, through medical direction or personnel circumstances, the person is unable to return and complete their next scheduled work shift.

The Lost Time Injury Frequency Rate is the total number of Lost Time injuries divided by the total hours worked and then multiplied by one million:


Our safety objectives for 2015 include:

  • Enhancing our reporting through our critical incident reporting system.
  • Continuing to reduce risk through engagement programmes and developing our risk control capabilities as our operational profile changes.
  • Focusing on raising the competency of our safety and environment team, by providing industry specific training programmes.

A Reportable Injury includes fatalities, Lost Time Injuries and injuries or illness from a workplace incident where the person can only receive prescribed medical attention either onsite or offsite by an authorised medical practitioner. Following treatment, this person can return to either normal or restricted duties without the loss of a full shift.

The Reportable Injury Frequency Rate is the number of Reportable Injuries divided by the total hours worked and then multiplied by one million:

DP World Cochin (India)